Privacy Policy
This privacy policy explains how Ottawa Premier Auto Spa ("we", "us", or "our") collects, uses, protects, and discloses information gathered through our online platform and services (collectively, "this service" or "our site"). We are committed to protecting your privacy in accordance with applicable data protection laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and principles aligned with the General Data Protection Regulation (GDPR).
Information We Collect
We collect information in several ways through our site:
- Information you provide directly: When you interact with our service, you may provide us with personal information. This includes information you provide when contacting us, requesting information about our services (such as exterior wash, interior cleaning, waxing, detailing, tire shining, undercarriage wash, paint protection), scheduling an appointment, or otherwise communicating with us. This information may include your name, contact details, and details about your vehicle if necessary for the service requested.
- Information collected automatically: When you visit our site, we may automatically collect certain information about your device and usage. This may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and other interaction data. This information helps us understand how our site is used and improve its functionality.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain this service.
- To communicate with you, respond to your inquiries, and provide customer support.
- To manage your appointments and service requests.
- To understand and analyze how you use our service to improve its content, features, and functionality.
- To ensure the security and integrity of our service.
- To comply with legal obligations and protect our rights.
Sharing Your Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
- With service providers who perform functions on our behalf, such as website hosting, data analysis, payment processing (if applicable), and customer service. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
- If required by law, regulation, or legal process.
- In response to valid requests by public authorities (e.g., a court or a government agency).
- To protect our rights, property, or safety, or the rights, property, or safety of others.
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely destroy it.
Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate personal information.
- The right to request deletion of your personal information, subject to legal obligations.
- The right to object to the processing of your personal information.
- The right to request restriction of processing.
To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.
Data Security
We take reasonable technical and organizational measures to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and for operational purposes. You can manage your cookie preferences through your browser settings.
Links to Other Sites
Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our records.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will post any changes on this page. We encourage you to review this privacy policy periodically for any updates.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us by mail at:
Ottawa Premier Auto Spa
1550 Merivale Road
Ottawa, Ontario, K2G 3P9
Canada